FAQ'S

Use the Okaya dealer locator on the official OKAYA website (www.okaya.in) to find authorized dealers near you. You’ll get genuine products, correct installation guidance, and on-site service support.

Visit the official OKAYA website’s dealer locator and enter your city/pin code to view nearby authorized partners.

Yes, Okaya provides support through its helpline and authorized dealers. You can reach out to Okaya Care to arrange a technician’s visit or service solution as per your requirement. For assistance, you may connect via WhatsApp at +91 9818909090, call on +91 9818 909090, or email at care@okaya.in.

In case of an emergency, you can reach Okaya Care directly for immediate assistance. Simply connect via WhatsApp at +91 9818909090, call on +91 9818 909090, or email at care@okaya.in.

Okaya offers XBD (Xtra Backup Design) for ~15–20% extra backup, CBH (Certified Backup Hour) printed on packaging box for verified runtime, AEMS spill-free top-up, Advanced Tubular Technology (ATT), faster recharge, rugged body design, and ultra-low maintenance—engineered for Indian conditions.

Key tech includes XBD (extra backup), CBH (verified backup hours under UMHD cycle), ATT (long life, deep-discharge endurance), AEMS (spill-free top-up & vapour regulation), embedded heavy-duty terminals, and low-antimony alloys for ultra-low maintenance.

Okaya pairs true sine-wave inverters/Home UPS with CBH-declared batteries, delivering clean power + transparent, certified backup. Add faster recharge, spill-free maintenance, rugged build, and wide capacity/warranty choices.

It means if your battery fails after the free replacement period but within the warranty, you get a new battery at a discounted price, based on how much warranty is left.

Okaya inverter batteries come with a spill-free float design and Advanced Electrolyte Management System (AEMS). The float plug moves with the water level—

• If the float is up, the level is sufficient.
• If it drops down, the battery needs a top-up

Simply add distilled/demineralised (DM) water through the float opening until the float rises back. There’s no need to remove the full vent plug. Keeping the right level prevents plate exposure, loss of backup, and long-term damage.

Tap water contains minerals and impurities that cause sulfation/corrosion, reducing life and backup. Use distilled/DM water only.

Typical check every 1–3 months depending on usage/temperature. Okaya’s AEMS + low-antimony design reduces water loss; still, follow periodic checks.

Okaya batteries come with heavy-duty embedded terminals that resist rust and breakage. Just keep the terminals clean and tight and apply a little protective jelly/grease as recommended. Always use the right cable size and tighten properly—this keeps the connection safe and backup consistent.

Reduced backup, slow charging, or inverter warnings indicate the battery may require attention. Health can be verified through a multimeter check or a professional load test by an Okaya authorized technician. For support, contact Okaya Customer Care:

• WhatsApp: +91 9818909090
• Mobile: +91 9818 909090
• Email: care@okaya.in

Okaya inverter batteries are built for long service life, typically around 4–6 years, depending on usage, charging settings, ambient temperature, and maintenance. With XBD (Xtra Backup Design) and CBH (Certified Backup Hour), Okaya ensures both extra backup performance and transparent, verified runtime. CBH reflects certified backup duration under standard test conditions, while overall lifespan depends on care and operating environment.

Undercharge/overcharge, sulfation, electrolyte loss, loose/corroded terminals, improper ventilation, or oversized loads. Regular checks and correct charging settings prevent most issues.

High heat accelerates water loss and grid corrosion; extreme cold reduces available capacity. Ensure ventilation and follow charging specs suitable for your climate.

Common causes: undercharging, aged battery, high/changed load, electrolyte low, loose terminals, or failing cells. Check water level, tighten terminals, verify charger settings, and compare actual backup with your model’s CBH.

Check actual load, wiring/earthing, terminal health, and charger calibration. A technician can run a specific-gravity/voltage check and rule out sensor/PCB issues.

Long periods undercharged/partially charged, deep discharge left uncharged, high temperature, or impure water. Maintain full charge and use distilled water.

The backup time of an inverter battery depends on multiple factors such as load (W), capacity (Ah), model, installation quality, and usage conditions. Okaya provides complete transparency by displaying the Certified Backup Hour (CBH) on every battery pack. For instance, the Okaya OPTT29066 (260Ah, 66 months warranty) delivers approximately 6 hours 15 minutes at a 400W load, 9 hours 15 minutes at a 300W load, 15 hours 5 minutes at a 200W load, and up to 32 hours 40 minutes at a 100W load. These CBH values are tested under the Urban Metro Heavy Duty (UMHD) cycle with ±5% variation, based on a new, fully charged battery at around 27°C.

It depends on the battery capacity and the connected load. Okaya provides complete transparency by displaying the Certified Backup Hour (CBH) on every battery pack. Simply match your load (in watts) with your model’s CBH table to know the exact backup time.

Choose higher-Ah TT/SJT models (e.g., 210–260Ah) and verify their CBH at your typical load. Ensure proper charger settings and ventilation for consistent long backups.

Yes - Okaya designs for Indian climates. Maintain ventilation and regular water top-up; avoid direct sunlight and heat sources.

Okaya’s ATT + XBD plus rugged design support both frequent, long cuts (rural) and short, frequent cuts (urban). Always size by load + desired backup and confirm with CBH.

List your essential load (W) and desired backup (hours), then map to an Okaya Ah capacity (110/140/160/190/210/230/260Ah). Confirm with CBH before purchase.

Typically 110–140Ah (TT/SJT), depending on load and backup hours. Confirm using CBH.

• 2BHK: 160–190Ah.
• 3BHK: 210–260Ah (for longer backups). Always validate with CBH.

Yes - 210Ah, 230Ah, 260Ah (model-wise warranties like 48/60/66 months).

From 110Ah to 260Ah, in TT (Tall Tubular) and SJT (Super Jumbo Tubular) variants; multiple warranty slabs available.

Okaya doesn’t offer 100/150/200Ah now. We guide customers to 110Ah, 160Ah, and 210Ah advanced alternatives with CBH transparency (e.g., OPSJT14048, OPSJT19060/OPTT19060, OPTT24060 series).

Use the recommended cable gauge, connect positive to positive/negative to negative, ensure tight terminals, proper earthing, and ventilation. Prefer installation by an authorized technician to protect warranty and safety.

No - size the system by total VA/W and connect only the essential load within inverter/UPS rating. Overloading reduces backup and stresses the system.

Yes - Okaya/Home UPS chargers auto-regulate and stop bulk charging when full, then shift to float/maintenance as per design.

Okaya flooded tubular batteries are ultra-low maintenance. Thanks to AEMS and low-antimony design, water top-ups are infrequent but still necessary.

Yes - Okaya’s advanced inverter batteries are designed for quicker recharge. The Super Jumbo Tubular (SJT) series offers up to ~15% faster charging compared to conventional Jumbo Tubular batteries, while our Tall Tubular (TT) models also feature advanced plate design and AEMS for efficient recharge and sustained performance. Always ensure proper charger settings for optimal results.

A well-ventilated, dry, cool location—away from heat/sunlight, sparks, and children’s reach; keep the unit level and accessible for maintenance.

Power OFF, wear PPE, avoid shorts/sparks, keep vents clear, clean and tighten terminals, and top up with distilled water only.

Right sizing, full charging, adequate ventilation, monthly water checks, clean/tight terminals, and no chronic deep discharge.

Regularly reaching full charge prevents sulfation, maintains capacity, and extends life. Chronic partial state-of-charge reduces backup.

Rare—but misuse can raise risks (poor ventilation, wrong charging, contaminated water, loose terminals). Okaya mitigates with AEMS venting, spill-free float design, rugged containers, and embedded terminals; still follow all safety instructions.

It stores DC energy and supplies it to the inverter/Home UPS, which converts DC to AC for household appliances during power cuts.

A lead-acid deep-cycle battery with tubular positive plates offering better endurance, efficiency, and life than flat-plate types.

Yes - always use distilled (demineralised) water only. Never use tap water, as it contains minerals that can damage the battery. Okaya’s AEMS with spill-free float design makes top-ups simple, clean, and safe.

AEMS uses a special vent/float architecture for top-ups without removing the full plug, regulating vapours and minimizing spills/odour.

Pricing varies by capacity and warranty. For current offers in your city (including exchange), contact an authorized dealer. Okaya provides at best price.

Okaya inverter battery prices vary by capacity (80Ah to 260Ah) and warranty options (48, 54, 60, or 66 months). Okaya provides at best price across its range. For an exact quote, visit the Okaya website dealer locator or contact our customer care team:

WhatsApp Support: +91 9818909090

Mobile: +91 9818 909090

Email: care@okaya.in

Pair an Okaya true sine-wave Home UPS/Inverter with a CBH-declared Okaya TT/SJT battery sized to your load. This combo ensures clean power + certified backup.

If your Okaya battery gives significantly reduced backup even after full charging, takes unusually long to recharge, or shows frequent low-battery warnings despite correct load and water levels, it may be nearing end of life. Typically, this happens after 4–6 years depending on usage.

Runtime depends on load and capacity. For example, a 12V 160Ah Okaya TT battery at ~400W load delivers around 3 hours of backup as per CBH testing. Always match your load with the CBH table on the battery pack.

Okaya batteries include AEMS spill-free venting, rugged containers, heavy-duty embedded terminals, and CBH transparency. When maintained as per guidelines, they are safe for household and commercial use.

Ensure proper sizing, keep terminals tight/clean, place in a ventilated area, use distilled water only, and avoid chronic deep discharge. Regularly check CBH vs. actual backup.

Okaya SJT inverter batteries offer ~15% faster recharge compared to conventional Jumbo Tubular batteries. This faster turnaround ensures you are always prepared during frequent power cuts.

You can purchase an Okaya inverter from any authorized dealer using the Dealer Locator on the official Okaya website (www.okaya.in) by entering your PIN code or city name. Okaya inverters are also available on Amazon and the Okaya website, and you can connect with Okaya Care via WhatsApp (+91 9818909090), call (+91 9818 909090), or email (care@okaya.in) for assistance, installation, and service support.

Okaya inverters are available in both Home UPS and Hi-Capacity models, starting from 700VA for basic household needs and going up to 6100VA for heavy-duty usage. Prices vary by capacity and features, but Okaya always provides at best price. For accurate pricing, visit www.okaya.in or contact Okaya Care at +91 9818 909090.

Yes. Okaya inverters are listed on Amazon and also available on the Okaya website. You can also finalize your purchase by contacting Okaya Care. After purchase, Okaya’s service team provides proper installation and full on-site support.

For Indian homes, Okaya’s Advanced True Sine Wave Home UPS range is the best choice. All models deliver noiseless performance, faster recharge, and advanced protections. The right model depends on your home size and load, but every Okaya inverter ensures reliable backup and certified performance.

Yes. Okaya is one of India’s most trusted inverter and battery brands. Okaya inverters are BIS, ISO, and CE certified, built with True Sine Wave technology, Fast Mode Switching (10 ms changeover), and Super Intelli Charge (15% faster charging). With strong dealer and service support, Okaya is a reliable choice for homes and businesses.

List the appliances you want to run during a power cut, add their wattage, and convert to VA (Watts ÷ 0.8). For example, a 500W load requires at least a 700VA inverter. Okaya offers Home UPS from 700VA to 2000VA and Hi-Capacity UPS from 2500VA to 6100VA — ensuring a perfect match for every need.

VA (Volt-Ampere) or KVA defines how much load an inverter can handle. Since most appliances have a power factor of ~0.8, usable watts = VA × 0.8. Example: a 1400VA inverter supports ~1120 watts. Choosing the right VA/KVA prevents overload.

1BHK – 700–900VA Home UPS (e.g., ATSW 950, ATSW 1175) for lights, fans, and essentials.

2BHK – 1400–1900VA (e.g., ATSW 1400, ATSW 1700, ATSW 1900) for added appliances like TV/mixer.

3BHK – 2000VA and above. Hi-Capacity UPS (2500–6100VA) supports refrigerators, washing machines, and ACs.

Yes. Hi-Capacity UPS models (2500VA–6100VA) are designed for heavy loads like ACs, refrigerators, washing machines, printers, and even commercial equipment. With True Sine Wave technology and strong load handling, they deliver safe and stable power.

Home UPS (700VA–2000VA) is for essentials like lights, fans, and TVs. Hi-Capacity UPS (2500VA–6100VA) supports heavy appliances like ACs and refrigerators. They also feature faster recharge, advanced protections, and superior load handling, making them ideal for homes and businesses.

Okaya inverters stand out with True Sine Wave technology, certified performance, faster charging, energy efficiency, and advanced protections. Available in Home and Hi-Capacity ranges, they ensure reliable backup supported by nationwide service.

A sine wave inverter delivers output similar to grid electricity, safe for sensitive appliances. Okaya’s Advanced True Sine Wave technology provides the purest, most stable power — keeping laptops, refrigerators, and medical equipment safe and noise-free.

Yes. Okaya inverters deliver clean and noiseless power, making them safe for computers, routers, TVs, and medical devices.

Lights, fans, laptops, routers, TVs, mixers, refrigerators, and heavy appliances like ACs and washing machines (with Hi-Capacity models). Always match load with VA rating.

No. Inverters are designed for essentials within their VA capacity. Avoid connecting geysers, pumps, or multiple ACs at once. Always match load with the inverter rating.

Yes. Hi-Capacity UPS (2500VA–6100VA) is suitable for shops, offices, clinics, and other commercial setups needing reliable backup.

Yes. Okaya inverters can work with solar panels when paired with a solar charge controller or hybrid system. For best results, choose Okaya’s Solar Rooftop Solutions with PCUs, solar panels, and batteries for a complete setup.

Yes. With Super Intelli Charge, Okaya inverters recharge batteries up to 15% faster than conventional systems.

No. Built with energy-efficient EI Core, Okaya inverters minimize heat and power loss, ensuring no rise in bills.

They include overload, short-circuit, high/low battery, thermal protection, reverse polarity, and fuse/MCB trip — keeping both inverter and appliances safe.

It depends on battery capacity, inverter model, and input voltage. With Super Intelli Charge, charging is up to 15% faster.

Backup depends on load, battery, and model. Okaya ensures efficiency, while tested durations are shared via Certified Backup Hour (CBH) tables printed on battery packaging.

Load, battery capacity, inverter efficiency, wiring, and battery health all affect backup. Okaya inverters paired with CBH-certified batteries ensure consistent performance.

With robust design and True Sine Wave technology, Okaya inverters deliver reliable performance for many years when used properly.

Keep the inverter in a ventilated area, maintain secure wiring, and get it periodically cleaned and serviced for long-term performance.

Beeping indicates conditions like low battery, overload, thermal trip, or short circuit. These alarms alert you to take timely action.

Square wave inverters create uneven output, causing humming. Okaya inverters use True Sine Wave (pure sine wave) technology for noise-free, stable power that protects appliances. If you hear abnormal loud noise, contact Okaya Care at +91 9818 909090.

Yes, but Okaya inverters minimize idle consumption with EI Core and intelligent charging, so the impact on bills is negligible.

Yes. Okaya’s True Sine Wave design and optimized EI Core reduce power loss, making them energy-efficient and eco-friendly.

It’s Okaya’s advanced charging system that recharges batteries 15% faster, ensuring readiness after outages while protecting battery health.

Yes, but for best performance and certified backup, pair with Okaya SJT (Super Jumbo Tubular) or TT (Tall Tubular) batteries.

All Okaya inverters (Home UPS and Hi-Capacity) come with a 36-month warranty. Details are mentioned on packaging and the website www.okaya.in for full transparency.

Yes. Okaya offers full support through its helpline and service network. Contact Okaya Care via WhatsApp +91 9818909090, call +91 9818 909090, or email care@okaya.in

Okaya inverters combine Advanced True Sine Wave technology, superior load handling, faster recharge, and robust protection systems. Their energy-efficient design and reliable service support make them ideal for India’s diverse power conditions.

Yes. Okaya inverters use intelligent charging that automatically shifts to float mode once the battery is full, preventing overcharging and extending battery life.

Solar energy is renewable power harnessed from the sunlight. Okaya solar panels use photovoltaic cells to capture sunlight and produce Direct Current (DC), which is then converted into AC by Okaya Grid inverters and PCUs, making it suitable to run appliances in homes, businesses, and commercial applications.

There are three main types of solar systems:

On-grid systems: Connected to the local electricity grid, with net metering to export excess power and lower bills.

Off-grid systems: Independent setups with battery storage, ideal for areas with limited or no grid access.

Hybrid systems: Combine grid connection with batteries, offering both cost savings and backup security.

Okaya provides solutions across all three types to suit different energy needs.

An On-Grid system connects directly to the electricity grid, ideal for areas with stable supply. Excess energy is exported through net metering, reducing electricity bills. These systems use grid-interactive inverters that synchronize with the utility grid, generally without batteries.

An Off-Grid system works independently and suits locations with limited or no grid access. These setups rely on Off-Grid Solar PCUs with MPPT or PWM charge controllers, which manage battery charging efficiently and provide dependable backup power during night or outages.

Net metering is the billing system for on-grid solar where you receive credits for extra electricity sent back to the grid. Over a billing cycle, you pay only for the net energy consumed, reducing your electricity costs. With Okaya on-grid solar solutions, net metering ensures efficient energy use and eligibility for government-backed savings programs.

A solar system captures sunlight through Okaya panels, generates DC power, and inverters convert it into AC for use. For grid-connected setups, a net metering approval and DISCOM license are usually required. Okaya assists with installation and regulatory approvals, ensuring compliance with MNRE and state solar policies.

Yes. Solar panels can be installed on flat, sloped, metal, or concrete roofs. Okaya provides mounting structures designed for different roof types, ensuring stability, safety, and long-lasting performance.

Solar modules generally operate between 16% and 24% efficiency, depending on the technology. Polycrystalline panels are at the lower range, while Mono PERC and TOPCon modules reach higher levels. Okaya’s portfolio includes these high-efficiency options to maximize output from available rooftop space.

Solar panels are designed for the life span of 25 years or more depending upon usage & maintenance. Okaya’s 550Wp Mono PERC Bifacial Solar panels come with a 30 years performance warranty, assuring long-term power generation backed by trusted support.

Savings depend on electricity usage and tariff rates. By lowering monthly bills and providing reliable energy, Okaya solar systems make the shift to renewable power cost-effective and practical over the long term.

A complete Okaya solar solution includes high-efficiency Solar panels, on-grid or off-grid inverters/PCUs, solar tubular batteries. Together, these ensure safe, reliable, and sustainable power generation. Okaya also provides trusted service and guidance for government-compliant approvals.

Okaya Solar Solutions provide clean renewable energy, reduce electricity costs, and offer battery backup options where needed. They are designed to meet government compliance, making customers eligible for available incentives and subsidies.

DCR (Domestic Content Requirement) - DCR panels are solar cells and modules manufactured in India. They are primarily used in government projects that mandate domestic manufacturing. These panels qualify for government subsidies and align with the “Make in India” initiative, promoting self-reliance in renewable energy.

Non-DCR Panel - Non-DCR panels are solar cells and/or modules which are not manufactured in India. They are commonly used in private and commercial installations due to their comparatively lower cost.

The Government of India, under the PM Surya Ghar Muft Bijli Yojana, and various state governments provide subsidies to encourage rooftop solar adoption. Eligibility requires a valid residential electricity connection, ownership or legal occupancy of the property, and installation by an MNRE-approved vendor. Okaya’s DCR solar panels, compliant with IEC standards, qualify for these central and state subsidy schemes.

To apply, visit pmsuryaghar.gov.in, register with your DISCOM, and select an MNRE-empaneled vendor. Upload required documents like ID, property proof, and electricity bill. After installation and inspection, the subsidy is credited directly to your bank account. Okaya provides assistance in coordinating with approved vendors to ensure smooth installation and subsidy claim.

Under the PM Surya Ghar Yojana, residential rooftop users can avail:

• ₹30,000 per kW for systems up to 2 kW

• ₹18,000 per kW for additional capacity for systems between 2 kW and 3 kW

• Maximum subsidy of ₹78,000 for systems above 3 kW

• ₹18,000 per kW subsidy for GHS/RWA (Group Housing Societies/Resident Welfare Associations) for common facilities — including EV charging — up to 500 kW capacity (@3 kW per house)

• Many states, including Gujarat, UP, Delhi, and Rajasthan, offer additional incentives on top of central schemes. Customers should confirm the latest rates with MNRE and their local DISCOM.

This initiative allows customers to conveniently register their battery warranty at the time of lodging a complaint for any battery-related issues. It's a seamless process integrated into our complaint resolution system.

Convenience: Customers can now register their battery warranty during the resolution process without additional forms or steps.

Efficiency: Registered warranties enable swift verification of product information for future complaints, facilitating quicker and more effective resolutions.

Automated Confirmation: Customers will receive automated messages confirming their warranty registration and providing essential details.

Customer Delight: No need to repeat product or warranty details for future interactions. Exclusive deals and offers on new OKAYA products will be automatically shared with registered warranty customers.

Simply reach out to our customer support team with your complaint. Our service engineer will visit your site for complaint resolution and guide you through the quick and easy warranty registration process.

Our service engineer will assist you in the registration process, requiring basic details about the battery and purchase. This information helps us streamline future interactions and support.

Yes, our system will automatically send you confirmation messages once your warranty registration is completed. You'll also receive important notifications about upcoming expirations and other relevant updates.

No further action is required. Your warranty will be successfully registered, and you'll enjoy the benefits and peace of mind that come with it.

This initiative aims to enhance the complaint resolution process by integrating warranty registration seamlessly. It does not change how complaints are handled; rather, it adds convenience and efficiency for our customers.

The initiative is live from 1st April'24. Customers can start registering their battery warranties at the time of complaint resolution from this date onwards.

For any additional questions or assistance, feel free to contact our customer support team. We're here to ensure a smooth and hassle-free experience for all our customers.